TERMS AND CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site is subject to the following terms and conditions. If you do not agree to these terms and conditions you should not use this site.
GENERAL TRADE TERMS
All orders received and accepted by Brook York Ltd. ("The Company") are subject to the terms and conditions of sales, set out hereafter. No clauses or conditions of the Buyer which are in any way at variance with these conditions shall have any effect unless previously acknowledged in writing by a Director of the Company.
Using the Email address linked to your account, we will send an email confirmation of your order within 2 working days of you placing that order. If you do not receive a confirmation, please contact the Customer Service Desk ( 01299 877548; firstname.lastname@example.org ) so they can make the relevant enquiries.
Our prices are subject to change and all products are subject to availability. Prices are quoted excluding VAT and are denominated in UK pounds.
When you make a payment, you are confirming to us that you are authorised to use the payment method selected. All payments are subject to validation checks and authorisation by the payment provider and we will not be responsible for any charges raised against you by your payment provider as a result of our processing your transaction.
We will only accept orders from web browsers that use SSL (secure socket layer) technology and your payment information is encrypted. We will never ask for personal details using email.
All claims for damages or short delivery of goods must be notified by telephone immediately ( 01299 877548 ) and in writing to the carrier and to the Company ( email@example.com )within 3 days from the date of delivery.
Orders may be part shipped. Where the goods are delivered in lots or instalments this contract shall be deemed and construed as a separate contract for each instalment. Delay in delivery or complaint about the first or any subsequent lot shall not entitle the Buyer to reject the following deliveries.
No goods are sold on a Sale or Return basis. The policy and procedures for Returning Goods are set out in a separate document included on this website.
The Company will accept no charge for carriage or packing for the return of any goods.
The Company cannot be held responsible for copyright infringements where the Buyers' own artwork is supplied. It is taken that the Buyer is either the copyright holder or is authorised by the copyright holder to use the artwork supplied.
To the maximum extent permitted by Law, The Company will not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Company has been advised of the possibility of such damages.
These conditions and the contract shall be subject to and construed in accordance with English Law.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted and is the property of Brook York Ltd.
This site and the materials and products on this site are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Brook York Ltd does not represent or warrant that the functionality included within this website will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.
ERRORS AND OMMISSIONS ON THE WEBSITE
In the event that a product is mistakenly listed at an incorrect price or has incorrect details, The Company reserves the right to refuse or cancel any orders placed for product listed in this way whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Company shall issue a credit to your credit card account in the amount of the incorrect price charged to you.
DISTANCE SELLING REGULATIONS
Consumer Contracts Regulations provide the following cancellation rights when you buy online or by phone:
You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
You can cancel by email:
firstname.lastname@example.org or call 01299 877548, or write to:
Brook York Ltd,
Central Building, Worcester Road,
If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the basic cost of delivery to you.
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
Goods must be returned unworn, unmarked and with the original labels attached.
LINKS TO THIRD PARTY WEBSITES
The Company may link to sites operated by third parties. These linked sites are only for your convenience and therefore you access them at your own risk. The Company is mindful of the need to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site but for sites, it links to as well (including if a specific link does not work).
Please note that Brook York do NOT share the information we hold with any other parties. Brook York may ask you for the permission to hold information relating to customers including:
- Company name & address
- Owners name
- Sizes/measurement details
- Records of previous orders
- VAT number
- Company registration number
- Email address
- Telephone number/s